Skype Courses Terms and Conditions
What if you change your mind and want to cancel your lessons?
In order to reserve your spot in a class, there is a 50€ non-refundable deposit for all our courses, except for A2.2 Conversation for which there is a 70€ non-refundable deposit. Cancellations are accepted until immediately after the first lesson. If you cancel immediately after the first lesson, you will be refunded all but the non-refundable deposit.
If you require more flexibility around course dates and times, we recommend booking a private one-on-one course, so that you can custom schedule your lessons with the teacher in advance.
Can you transfer to a different class?
Payments for our group classes are non-transferable.
What if you miss a lesson?
For group classes, missed lessons cannot be rescheduled or reimbursed.
For private (one-on-one) classes, the teacher requires a minimum of 24 hours notice prior to rescheduling a lesson. Missed lessons with less than 24 hours notice cannot be rescheduled or reimbursed.
Skype and Internet Requirements
In order to participate in the online Skype courses, you will require high speed internet. Skype recommends the following 4Mbps Upload and 512kbps Download. As slower internet connections can negatively affect all participants, we ask that you ensure adequate speeds prior to signing up. Cancelation due to poor internet connections use the same applicable cancelation policy as specified in Terms and Conditions.
Class recruitment policy
We reserve the right to cancel, postpone or reschedule classes if there is insufficient enrolment. Full refunds including deposits for any canceled class will be provided. If any rescheduled class doesn’t fit the student’s availability they can request a full refund.